Services List
URS
Tech-Monitor
Tech-Monitor is a cutting-edge technology that allows real-time monitoring of clients’ critical systems (point of sale stations, servers, etc.) Tech-Monitor is installed in your system and reports any potential problem to URS technicians. This allows us to remotely monitor and find a solution to the problem before your system becomes inoperative.
You can purchase Tech-Monitor for a monthly fee per station.
URS
Global-Help
Global-Help is our customer remote support service. During normal business hours (Monday-Friday, 8:30 am to 5:30 pm *Pacific time), our technicians are ready to assist you with questions related to your point-of-sale system, cash register, retail scale, security system, or computer network. We use the latest technology that allows us to access* your computer or point of sale station and remotely control the system to troubleshoot, repair, or train you and your employees. You can pay Global-Help time in advance and save money on technical support/training, or pay as needed in 30-minute increments. Call us for a current quote on Global-Help *Broadband internet connection is required
Repair
Services
When a cash register, scale, or point-of-sale (POS) system fails, you need it repaired quickly and correctly on the first service call. URS staff technicians have over 40 years of combined experience servicing computers, registers, scales, and peripheral equipment like scanners and printers. We maintain a large inventory of replacement parts to better serve our customers. Clients with a URS service contract receive priority attention and loaner equipment (if available) to minimize operational disruptions.
The cost of Preventive Maintenance (P.M.) or Repair Service (R.S.) is based strictly on the number of devices on your system.
Â
Preventive Maintenance
On-site preventive maintenance can be scheduled to keep your system up and running. Periodic maintenance that includes system cleaning is important to prevent your system from overheating and other issues that can damage your equipment.
Maintenance Contract Options
URS maintenance contracts are available exclusively for businesses within Ventura, Santa Barbara, and Los Angeles counties.
BASIC PLAN
- Global-Help: Included 400 Min./year
- Tech-Monitor: Included
- Preventive Maintenance: Upon Request
- Repair Service: Upon Request
- Back-Up: Not Included
- Parts: Not Included
- Price: Call for Price
SILVER PLAN
- Global-Help: Included Unlimited
- Tech-Monitor: Included
- Preventive Maintenance: Included
- Repair Service: Included
- Back-Up: Included
- Parts: Not Included
- Price: Call for Price
GOLDEN PLAN
- Global-Help: Included Unlimited
- Tech-Monitor: Included
- Preventive Maintenance: Included
- Repair Service: Included
- Back-Up: Included
- Parts: Included
- Price: Call for Price
Service and Training
Labor Rates
Service | Price |
|---|---|
In-House Hourly Service Rate | $160/Hour. 1 Hour Minimum |
In-House Scale Service Rate | $160/Hour. 1 Hour Minimum |
On-Site Services. (Services requested to be performed at customer location) | $160/Hour + Trip Charge |
On-Site Scale Services. (Services requested to be performed at customer location) | $160/Hour + Trip Charge |
Trip Charge Oxnard Area | $45.00 |
Trip Charge Ventura & Camarillo Areas | $60.00 |
Any Other location In/Out of Ventura County | $2 per mile Includes technician travel time |
Scale Calibration | $160 Flat Rate |
On-Site Scale Calibration | $160 + Trip Charge |