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SCALABILITY AND FLEXIBILITY IN

POS SYSTEMS

Scalability and Flexibility

It’s important to put your best face forward, literally, for first-time guests. When people enter your restaurant, they should be greeted by your “ambassadors” — the front-of-the house staff, servers, bartenders and host/hostess. As a restaurant ambassador, it’s important that these employees are well-groomed and have a positive attitude. These are the first staff members a customer will encounter, so make sure they embody the restaurant’s culture and represent your brand in a positive way.

In addition to staff, public areas of the restaurant should be clean and inviting. The waiting area should have plenty of seating so people aren’t standing around or blocking the restaurant’s flow. Bathrooms should be
monitored for cleanliness (especially on busy nights) and well-stocked with supplies.

Ease of Use

How easy is the software to use?

The time and cost of training your employees on a new system can be significant, particularly if you have a high number of temporary or seasonal workers or if your business experiences high employee turnover. You want POS software that is intuitive and user-friendly so your employees can learn quickly and spend less time training and more time providing great customer service.

Does the POS system contribute to employees’ productivity and efficiency?

Does it offer all of the features and functions your employees need to do their jobs well?

If your business offers repair services, does the POS system allow your employees to accurately and easily manage that part of your business?

Will employees see standard screens whether they use a fixed or mobile terminal?

As your business grows, you may find you need the increased mobility of a tablet as well as the stability of a fixed terminal. If both interfaces are consistent, you won’t need to retrain employees to use mobile POS, saving you time and money. You may also want to consider an embedded POS system, which can increase productivity because of what it doesn’t have. Embedded POS systems are designed and built for the singular purpose of POS functions. They aren’t computers that employees can use to access to non-work-related functions such as games, videos, social media, and e-mail, unlike a system that runs on a traditional PC or tablet. Without those distractions, employees can be more ocused on their jobs and productive.

Does it provide upselling/cross-selling prompts?

Employees don’t always remember to upsell consistently. A good POS system will have suggestions and prompts built in to help ensure you don’t miss any chances to increase ticket sizes and revenue.

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